Cryto Jobs

Payment Operations Lead Wyre Full Time Operations

Remote San Francisco

Wyre is the leading infrastructure provider in crypto. After trading over $3.5 billion in cryptocurrency assets and completing over $750 million in bank-to-bank FX payments, we have an established network of relationships with leading banks and exchanges. Using Wyre’s API, customers are able to instantly convert fiat to crypto globally in over 50 countries, in 8 different fiat currencies, and over cryptocurrencies. We focus on compliance, licensing, and regulatory aspects so our partners can do what they do best, creating amazing tools on the blockchain.

We are looking for a meticulous, customer-focused Payment Operations Lead. Our ideal candidate has extreme attention to detail and acts with a sense of urgency to make sure all payments are processed with 100% accuracy. You will be the first line to submit batches across all of our local payment disbursement partners and will also be the first in line to manage all payment exceptions. The team will look to you to ensure payment delivery in the fastest and most efficient way possible.

If you are a do-er who can get things done quickly without sacrificing accuracy, we want to meet you. We’re looking for someone who has the drive to blast right through expectations.If you’ve worked in financial services in a similar role handling payments, we’d love to chat with you.

About You
You are meticulous and have razor-sharp attention to detail
You’ve perfected the art of balancing efficiency and accuracy
You have a whatever-it-takes attitude when it comes to getting things done
You absolutely love the payments industry
You’re comfortable with dealing with high-volume and high-amount transactions
Routine- and detail-oriented, you put a high value on accuracy, organization, and completeness of work
You’re experienced with foreign currency exchange and well-versed on exchange rates

About the Role
Assist with all aspects of payment and risk management operations
Managing payout settlements, fund distribution, and float management
Assist global team to research and resolve customer inquiries related to payments
Analyze rejection reasons and work directly with the product team to help minimize our return rates
Submit payment batches and run testing batches for new partners on the Wyre Payment Network
Collaborate with the internal teams to understand payment related operational issues and work to resolve as best as possible
Provide regular reports on all aspects of payments status and speed of delivery
Support the accounting team with reconciliations and other payment-related activities

Requirements
2+ years payments experience in high-growth technology environments
Experience in Payment Operations, Payments Officer, Settlements Officer, Treasury Analyst or related role
Understanding and hands-on experience processing all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, and payouts
Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
Excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
Outstanding written and verbal communication skills
Low ego with impeccable professional references
Expert-level Excel knowledge
SQL knowledge is a massive plus!